About Ikona
Ikona IT was originally founded in 2002 by Managing Director Spiro Ginis after holding several senior IT positions with various blue-chip companies in Bristol and South Wales. Shortly after, Spiro was joined by his partner Jessica Ginis, a 1st Class Honors graduate and Software Developer allowing Ikona to become your technology integration partner of choice.
During its time Ikona has formed alliances with a select number of suppliers that has enabled them to project themselves to all areas of industry and commerce.
Ikona specialise in all aspects of IT Services, from Infrastructure planning and implementation to software development and support. Ikona also has extensive experience of Web Design allowing the creation of simple vibrant websites to full ecommerce and content management solutions.
The partnership between Ikona and its suppliers allows the joint strength of a stable company linked to formidable worldwide suppliers, to give proposed clients the total support their projects deserve.
This partnership, whilst not being unique, does give many benefits and Ikona’s existing portfolio of clients will endorse this viewpoint.
Ikona is constantly striving to ensure its professional team are experienced in servicing, supplying and integrating IT solutions into many business environments.
We stated earlier that the partnership between Ikona and its suppliers was not unique, we do however believe that the level of service and support that can be offered to clients from this partnership is unique.
Agility
We are quick to respond and adapt to our customers’ needs. As a team of technical specialists, each one of us can provide immediate answers and creative solutions. Our individual knowledge and technical expertise mean we are able to quickly assess situations, ask the right questions, provide reassurance and move swiftly to resolve issues. No waiting in a queue; no being passed from team to team. We take ownership of an issue and we make it our mission to resolve it. We are responsive, agile, and attentive to our customers’ needs. So they can be confident that they’ll never be in the dark.
Reliability
We don’t let people down. And we don’t make false promises. We are honest, sincere and people trust what we say. When we say our service is all inclusive, we mean it. We don’t add extra costs, and we don’t tie our customers into long contracts. We make things easy for our customers by keeping our processes simple and completely transparent. We partner with industry leaders to deliver tried-and-tested, reliable solutions. We know that our customers rely on us, so we pull out all the stops to keep our promises.
Care
We care about people and we look after them. Not just our customers, but our own people and the wider community too. We are a team of friendly faces built from a family business. We are supportive, helpful and good-humoured. It’s why our customers regard us as an extension of their own team. We get to know people and we build strong, long-term relationships with them. Big or small, we care equally about all our clients. And we’re proud to support local teams and causes, because it’s an important part of who we are.
Know-how
We don’t believe in ‘one-size-fits-all’. We are consultative, analytical and highly skilled, which means our customers get tailor-made solutions that meet their exact needs. The flexibility of our approach, combined with our specialist knowledge and expertise places us at the leading edge of the field, able to develop complex bespoke solutions, as well as adding insight and value at every stage of the process. We inspire our customers with our passion and intelligence, and excite them with the possibilities open to them.